Whether it’s on Facebook Messenger, their website, or even text messaging, more and more brands are leveraging chatbots to service their customers, market their brand, and even sell their products. But even though most chatbots can handle moderately sophisticated conversations, like welcome conversations and product discovery interactions, the if/then logic that powers their conversational capabilities can be limiting. For instance, if a customer asks a unique yet pressing question that you didn’t account for when designing your chatbot’s logic, there’s no way it can answer their question, which hangs your customer out to dry and ultimately leaves them dissatisfied with your customer service. Fortunately, the next advancement in chatbot technology that can solve this problem is gaining steam -- AI-powered chatbots. An AI chatbot is a program within a website or app that simulates human conversations using NLP (natural language processing). Chatbots are programmed to address users' needs independently of a human operator. Common functions of chatbots include answering frequently asked questions and helping users navigate the website or app. By leveraging machine learning and NLP, AI chatbots can understand the intent behind your customers’ requests, account for each customer’s entire conversation history when it interacts with them, and respond to their questions in a natural, human way. If you’re currently using a standard chatbot, but want to upgrade to an AI-powered one, we’ve put together a list of the best AI chatbots for 2021. Read on to find the right one for you.
What is an AI chatbot?
Whether it’s on Facebook Messenger, their website, or even text messaging, more and more brands are leveraging chatbots to service their customers, market their brand, and even sell their products.
But even though most chatbots can handle moderately sophisticated conversations, like welcome conversations and product discovery interactions, the if/then logic that powers their conversational capabilities can be limiting. For instance, if a customer asks a unique yet pressing question that you didn’t account for when designing your chatbot’s logic, there’s no way it can answer their question, which hangs your customer out to dry and ultimately leaves them dissatisfied with your customer service.
Fortunately, the next advancement in chatbot technology that can solve this problem is gaining steam -- AI-powered chatbots.
An AI chatbot is a program within a website or app that simulates human conversations using NLP (natural language processing). Chatbots are programmed to address users' needs independently of a human operator. Common functions of chatbots include answering frequently asked questions and helping users navigate the website or app.
By leveraging machine learning and NLP, AI chatbots can understand the intent behind your customers’ requests, account for each customer’s entire conversation history when it interacts with them, and respond to their questions in a natural, human way.
If you’re currently using a standard chatbot, but want to upgrade to an AI-powered one, we’ve put together a list of the best AI chatbots for 2021. Read on to find the right one for you.
1. HubSpot Chatbot Builder
HubSpot has an easy and powerful chat builder software that allows you to automate and scale live chat conversations. Your customers will be able to get answers to frequently asked questions, book meetings, and navigate the site. At the same time, their answers are saved in your CRM, allowing you to qualify leads and trigger automation. Keep in mind that HubSpot's chat builder software doesn't quite fall under the category of "AI chatbot" because it uses a rule-based system. However, HubSpot does have code snippets, allowing you to leverage the powerful AI of third-party NLP-driven bots such as Dialogflow.
Because HubSpot is a CRM platform, using the HubSpot chatbot in conjunction with code snippets gives you the advantage of easy integration across your marketing, sales, and service tools.
Intercom is software that supports live chat, chat bots, and more to provide messenger-based experiences for prospects. Using machine learning and behavioral data, Intercom can answer up to 33% of queries and provide a personalized experience along the way.
Developed by one of the leaders in the AI space, IBM, Watson Assistant is one of the most advanced AI-powered chatbots on the market. Pre-trained with content from your specific industry, Watson Assistant can understand your historical chat or call logs, search for an answer in your knowledge base, ask customers for more clarity, direct them to human representatives, and even give you training recommendations to hone its conversational abilities.
Watson Assistant can run on your website, messaging channels, customer service tools, and mobile app. The chatbot also comes with a visual dialog editor, so you don’t need any coding experience to develop it.
Drift provides conversational marketing and sales software powered by both automation (rule-based) and artificial intelligence (NLP). According to their website, "Drift's conversational AI is trained on over 6 billion conversations to identify the patterns that engage and convert visitors into qualified pipeline." This means the machine learning that the chatbot comes with is already pre-trained and ready to go.
Infobip’s intelligent chatbot building platform enables you to create and deploy a smart virtual assistant that supports your customer service and sales results by bringing a new level of automation, speed, and availability.
Significantly reduce customer support costs and increase customer satisfaction with an AI chatbot that can recognize intent on customers’ favorite channels including WhatsApp, Facebook Messenger, Apple Messages for Business, Viber, Instagram Messages, Twitter Direct Messages, Telegram, LINE, Live Chat, SMS, RCS, and Google’s Business Messages.
Appy Pie Chatbot is a prominent chatbot development platform that helps users design highly-intuitive chatbots equipped with a wide range of conversational marketing tools. Appy Pie is extremely user-friendly as a no-code chatbot maker. With an accessible bot maker, anyone can create conversational bots for their website, app, or social media handles regardlessof their technical background,
Chatbots built on Appy Pie are highly scalable and have multiple use cases. For example, you can support your customer service or use Appy Pie to drive higher sales and revenue by accelerating query resolution and boosting customer satisfaction.
Mindsay is an easy-to-use, low-code conversational AI platform that lets anyone build a bot. You can easily and quickly improve your customer service quality and team's productivity.
If you use Mindsay, the company has expertise working with leading brands across industries that have allowed the company to tailor conversational AI to any business needs. With this customized customer service automation platform, you can have a chatbot ready to go (regardless of technical skills) quickly.
Trusted by customers like Intuit, Edible Arrangements, and Vodafone, Bold360 patented its own natural language processing technology to help brands build chatbots that can understand your customers’ intent without the need of keyword matching and learn how to deliver the most accurate answers to them.
Bold360’s conversational AI can interpret complex language, remember the context of an entire conversation, and reply to customers with natural responses. Customers can even buy your products through the chatbot. You can also give your chatbot its own personality and run it on most messaging channels.
9. Zendesk Chat
Zendesk offers live chat and chatbots as part of their Zendesk Chat service. Built with powerful automation combined with the technology of Answer Bot and Flow Builder for creating AI-powered conversation flows, it allows you to configure your chatbot to answer common customer questions without writing code.
10. ProProfs ChatBot
ProProfs ChatBot uses branching logic to help you map out a conversation with customers. By integrating ChatBot with ProProfs Help Desk and ProProfs Knowledge Base, your team can create tickets for complex questions or provide links to relevant answers during an ongoing conversation.
While you’ll be provided with multiple templates to choose from, there are additional options to customize your chatbot even further. It even offers detailed reports that help you analyze how your chatbots are performing on the website and if they are successful to engage more visitors on your website.
Salesforce Einstein is AI technology that uses predictive intelligence and machine learning to power many Salesforce features, including Salesforce's Service Cloud and chatbot offerings. It is capable of solving customer queries with its intelligent conversational features, and you can count on it for triage and routing and data-driven insights.
Armed with deep-learning based natural language understanding and adaptive multi-taking capabilities, Ruali, an AI-powered chatbot for enterprise brands, can understand the context of a conversation, predict user behavior, grasp customer preferences, take actions, switch to different tasks, and ask customers for more clarification.
Rulai also integrates with most messaging channels, customer service software, enterprise business software, and cloud storage platforms. You can either build a Ruali chatbot from scratch with its drag-and-drop design console and let its AI adapt to your customers or you can implement a pre-trained chatbot that has been fed data from your specific industry.
By collecting over 20 years of messaging transcript data and feeding it to their AI-powered chatbot, LivePerson can automate almost every industry’s messaging and integrate with most messaging channels like your website, mobile app, Apple Business Chat, text messaging, Google Rich Business messaging, Line, Facebook Messenger, WhatsApp, and Google AdLingo.
LivePerson’s BotStudio also lets you build chatbots from scratch, without any coding knowledge, and its analytics dashboard can track metrics like real-time sentiment, bot containment rate, bot conversation time, total conversation time, average order value, and bot contained sales, allowing you to grasp the impact your chatbot has had on your business’ bottom line.
Designed specifically for enterprise brands, Inbenta’s chatbot leverages machine learning and its own natural language processing engine to detect the context of each customer conversation and accurately answer their questions. Inbenta also offers a dialog manager, which allows you to craft custom conversation flows and paths.
Additionally, when Inbenta’s chatbot realizes that one of your customers needs to talk to a human, it’ll escalate the conversation to the appropriate support agent. To make your chatbot seem more human, you create a custom avatar for it, too.
Trusted by customers like Medium, Shopify, and MailChimp, Ada is an AI-powered chatbot that features a drag-and-drop builder that you can use to train it, add GIFs to certain messages, and store customer data.
Ada can also integrate with most messaging channels and customer service software, send personalized content to your customers, ask for customer feedback, and report on your bots’ time, effort, and cost savings. According to their website, Ada has saved their customers over $100 million in savings and 1 billion minutes of customer service effort.
Vergic offers an AI-powered chatbot that can serve as your businesses’ first line of customer support, handle transactional chats, and transfer more complicated problems to your actual customer service agents. It’s like a hybrid chatbot that can boost your employees’ productivity.
By leveraging natural language processing and natural language understanding, Vergic can also perform sentiment analysis, share documents, highlight pages, manage conversational workflows, and report on chatbot analytics.
Brands across retail, financial services, travel, and other industries are automating customer inquiries with bots, freeing up agents to focus on more complex customer needs. Acquire offers intelligent, no-code chatbots as part of their customer experience platform.
Acquire chatbots are easy to set up with a visual editor, allowing you to create custom flows that work for your brand’s needs. The platform integrates with a number of third-party bot providers, making it easy for brands to leverage additional libraries.
Editor's note: This post was originally published in March 2019 and has been updated for comprehensiveness.
Topics: Chatbots Chatbot Builder Software
iAsk.Ai (i Ask AI) is an advanced free AI search engine that enables users to Ask AI any question, and receive an Instant, Accurate, and Factual Answer without ever storing individual searches.What is the AI website that answers questions? ›
iAsk.Ai (i Ask AI) is an advanced free AI search engine that enables users to Ask AI any question, and receive an Instant, Accurate, and Factual Answer without ever storing individual searches.What is the most powerful AI chatbot? ›
The best overall AI chatbot is the new Bing due to its exceptional performance, versatility, and free availability. It uses OpenAI's cutting-edge GPT-4 language model, making it highly proficient in various language tasks, including writing, summarization, translation, and conversation.Which is the new AI that answers any question? ›
There's a new artificial intelligence-powered chatbot known as ChatGPT that can answer questions, generate essays and even write scientific papers from a short prompt.Is there a free AI for answering questions? ›
- Click on the 'Answer a Question' tool on the dashboard. The tool will be under the 'AI writing' section.
- Ask a question. Write your question within 200 words.
- Hit on 'Generate' Let the AI response generator give you multiple answers.
Socratic by Google on the App Store.Are all chatbot answers the same? ›
Most of the time, when different people ask ChatGPT the same question, they will get the same answer. There might be a few variations in words, but they will be almost identical.How do you confuse AI chat? ›
- 1 - Tell the Chatbot to Reset or Start Over. ...
- 2 - Use Filler Language. ...
- 3 - Ask Whatever Is on the Display Button. ...
- 4 - Answering Outside the Pre-Selected Responses. ...
- 5 - Ask for Help or Assistance. ...
- 6 - Answer the Question with Non-Traditional Answers. ...
- 7 - Say Goodbye. ...
- 8 - Ask Odd Questions.
No one does conversational AI better than Heyday, a multilingual AI chatbot that specializes in e-commerce and social commerce businesses (but works for many other types of businesses as well). If you're looking for a prime FAQ chatbot example, this is our top pick.What is the smartest artificial intelligence chatbot? ›
- Appy Pie Chatbot.
- Zendesk Answer Bot.
- Salesforce Einsten.
Open AI — ChatGPT
GPT-3 was released in 2020 and is the largest and most powerful AI model to date. It has 175 billion parameters, which is more than ten times larger than its predecessor, GPT-2.
The most advanced AI technology to date is deep learning, a technique where scientists train machines by feeding them different kinds of data. Over time, the machine makes decisions, solves problems, and performs other kinds of tasks on their own based on the data set given to them.What is the best AI question generator? ›
PrepAI is the smartest AI-Powered question generator and a solution to create question-answer pairs for exams and online test papers. It can generate questions from text in minutes.Is there a real AI I can talk to? ›
SimSimi is a popular emotional conversation chatbot with over 350 million users worldwide. What makes it stand out is that it can talk in around 81 languages. Thanks to SimSimi's great conversation engine, you can talk for hours.Does Google have a AI that I can talk to? ›
In addition to the changes to search, Google is expanding access to its existing chatbot Bard, which operates outside the search engine and can help users do tasks such as outline and write essay drafts, plan a friend's baby shower, and get lunch ideas based on what's in the fridge.How does 20 questions AI work? ›
The 20Q AI uses an artificial neural network to pick the questions and to guess. After the player has answered the twenty questions posed (sometimes fewer), 20Q makes a guess. If it is incorrect, it asks more questions, then guesses again.Is there any app to scan the question and give answer? ›
Open the Socratic app. Tap Photo Camera . Take a picture of the question or explanation with your device's camera.Which app can solve all questions? ›
Photomath is probably the best app for solving mathematical problems. Photomath reads and solves mathematical problems instantly by using the camera of your mobile device.What app tells you what everything is? ›
Google Lens: identify objects and learn about them
This widely acclaimed image recognition app is a powerful machine learning-driven system “translating” the physical world into digital objects on your device.
Chatbots are a type of conversational AI, but not all chatbots are conversational AI. Rule-based chatbots use keywords and other language identifiers to trigger pre-written responses—these are not built on conversational AI technology.
ChatGPT remains the most popular AI chatbot at the moment, but it's not completely without competition. Microsoft's Bing Chat is the biggest rival, which uses OpenAI's GPT-4 model as a basis for its answers.Can chatbot be tracked? ›
The nature of a chatbot means that it will always reveal information about the user, regardless of how the service is used, says Moscona. “Even if you use a chatbot through an anonymous account or a VPN, the content you provide over time could reveal enough information to be identified or tracked down.”How to outsmart AI? ›
Minimizing student use of AI
Avoid the use of knowledge recognition and recall through the elimination of multiple-choice questions. Decrease the use of essays that focus on the regurgitation of knowledge from one source and that require repackaging the information as the substance of the assessment.
Generative AI is a creative tool, like the calculator and Photoshop before it. You're just going to have to learn to speak its language. Here's a guide to three areas where you can already get a taste of it. Send me an email to let me know what you're creating.What is the AI everyone is talking to? ›
For the unfamiliar, ChatGPT is an artificial intelligence language model that understands and generates human language.What is the best bot to talk to? ›
- HubSpot Chatbot Builder: Most user-friendly chatbot builder.
- Intercom: Best chatbot for customization.
- Drift: Best sales chatbot.
- Salesforce Einstein: Best for Salesforce users.
- WP-Chatbot: Best for WordPress sites.
- LivePerson: Best for omnichannel messaging.
- Naïve Bayes Algorithm.
- Support vector Machine.
- Natural language processing (NLP)
- Recurrent neural networks (RNN)
- Long short-term memory (LSTM)
- Markov models for text generation.
- Grammar and Parsing Algorithms.
What is Merlin AI? Merlin AI is a major breakthrough for artificial intelligence on mobile platforms. It is the most advanced chatbot ever released.Is Alexa a chatbot? ›
A critical difference is that a chatbot is server or company-oriented, while virtual assistants like Alexa, Cortana, or Siri are user-oriented.What is the AI companion app for adults? ›
Replika is for anyone who wants a friend with no judgment, drama, or social anxiety involved. You can form an actual emotional connection, share a laugh, or get real with an AI that's so good it almost seems human. Replika is an AI friend that is just as unique as you are. No two Replikas are exactly alike.
|Bing Image Creator||Craiyon||Fotor|
|Canva||Deep Dream Generator||Picsart|
|NightCafe||Artbreeder||CF Spark Art|
- Google Assistant. Google Assistant is one of the most popular AI chatbot apps available on Android devices. ...
- Amazon Alexa. Amazon Alexa is another popular AI chatbot app available on Android devices. ...
- Microsoft Cortana. ...
- Telegram Bot API. ...
ASI is still theoretical, so there are no real-life examples of superintelligent machines. Examples in science fiction of machine intelligence include the robot character of R2D2 in the movie Star Wars, which can perform multiple technical operations beyond the abilities of a human.What is the new AI chatbot from Elon Musk? ›
On Monday, in an interview with Fox News' Tucker Carlson, Musk confirmed those speculations, revealing that he is creating his own AI model called TruthGPT. Musk defines TruthGPT as a "maximum truth-seeking AI that tries to understand the nature of the universe" in the interview.What is the most human looking AI? ›
Sophia. Sophia is considered the most advanced humanoid robot.Which is the most advanced human like AI robot? ›
Ameca is the world's most advanced, most realistic humanoid robot created by Engineered Arts in 2021. Ameca's first video was released publicly on Dec 1, 2021, and received a lot of attention on Twitter and TikTok.What is the fastest AI in the world? ›
Depending on the benchmark, the current world's fastest AI supercomputer is the Department of Energy's Perlmutter supercomputer. Capable of four exaflops of AI performance, it features 6,159 Nvidia A100 GPUs and 1,536 AMD Epyc CPUs.What will AI be in 2050? ›
AI will treat, and largely eliminate, neurological disorders like Alzheimer's, Parkinson's, most birth defects, and spinal cord injuries as well as blindness and deafness. By 2050 robotic prosthetics may be stronger and more advanced than our own biological ones and they will be controlled by our minds.Which country has the most advanced AI technology? ›
The United States is the clear leader in AI development, with major tech companies headquartered there leading the charge. The United States has indisputably become the primary hub for artificial intelligence development, with tech giants like Google, Facebook, and Microsoft at the forefront of AI-driven research.What is the new AI that answers questions? ›
There's a new artificial intelligence-powered chatbot known as ChatGPT that can answer questions, generate essays and even write scientific papers from a short prompt.
The rendered images are created by a software called Lensa which was created by Prisma AI.Which AI algorithm is easiest? ›
Linear Regression is the most simple and effective regression algorithm.What is that AI app everyone is using? ›
Lensa is the AI photo editing app everyone is using on Instagram! The app became massively popular this past week as this new trend continues to go viral on IG. The trend includes Instagram users posting AI-generated images from their own selfies that have been uploaded into the Lensa app.What is the AI website that writes for you? ›
HyperWrite is the only AI assistant that truly understands your unique writing style and preferences. Our system learns from you over time to provide personalized suggestions that match your tone and voice.Is there an AI app you can ask questions? ›
- AI Chatbot - Nova. Productivity.
- Chat AI - Ask Anything. Productivity.
- Roboco - AI Chatbot Assistant. Productivity.
- AI Chat - Assistant & Chatbot. Productivity.
- ChatOn - AI Chat Bot Assistant. Productivity.
- Genie - AI Chatbot. Productivity.
- Lensa AI. Ever since its launch, Lensa AI has quickly propelled to one of the most and best-used AI apps in 2023. ...
- WOMBO Dream. ...
- Perplexity AI. ...
- Replika: My AI Friend. ...
- Socratic by Google. ...
- ELSA: Learn And Speak English. ...
- Rizz AI. ...
- Microsoft Bing.
DaVinciFace is a software, based on the Deep Learning, to generate DaVinci's style portraits from any photo of a human face.Can I use AI on my phone? ›
A: AI is running on your phone behind the scenes for a variety of use cases, inferencing neural networks on your device to help you take better photos, understand a different language, identify music, and assist with gaming. This is also known as on-device AI.What is the most intelligent AI to talk? ›
Engati is the best no-code development AI chatbot platform that enables you to converse intelligently with your customers over WhatsApp, Instagram, Facebook Messenger, Slack, MS Teams, and 10+ other messaging applications.What is the top free AI writing generator? ›
The best all-around free AI content generator is CopyAI. Although you can only generate and write 2,000 words of high-quality content per month, you can use all the regular features, and you can choose from over 100 different templates.
- Bing Image Creator. Best AI art generator overall. ...
- DALL-E 2 by OpenAI. Best AI art generator if you want to experience the original. ...
- Dream by WOMBO. Best AI art generator for your phone. ...
- Craiyon. Best completely free AI art generator. ...
starryai is an AI art generator app. You simply enter a text prompt and our AI transforms your words into works of art. AI Art generation is usually a laborious process that requires technical expertise, we make that process simple and intuitive. starryai is available for free on iOS and Android.What is the secret questions app? ›
AskMe is the best app to get anonymous and honest answers to your questions. It's extremely simple to create a new question and share it to Instagram. You'll receive anonymous messages and you'll be able to reply it back on IG. AskMe is intended to be used safely.Is there an AI checker? ›
As the only enterprise AI-content detection solution available, and with 99% accuracy plus LMS and API integration, AI Content Detector is the most comprehensive and accurate AI text detection solution available anywhere.